FAQ Support

Here are the answers to some questions we get asked all the time. If you're still unsure, give us a call.

MASTER FAQs

A master disc should be exactly how you’d like the copies to be.

FOR DUPLICATION: supply a physical master disc.
FOR REPLICATION: supply a physical master disc or DDP files.

We recommend you use a professional mastering house to master your music and create a master CD or DDP for production.

CDs

AUDIO CDs

Use high res audio files.

CD audio is encoded at 16bit, 44.1 KHz. It’s best to make your master CD from files that are at least 16 bit, 44.1 KHz. We don’t recommend making a master CD from MP3s.

Burn as audio.

DO NOT burn a data disc. Data discs can not be read as audio in a standard CD player.

Use verification.

Verification will compare the burned disc to the original audio files and check for errors. Use a disc burning program that does verification.

Listen to the burned disc.

As a final check, listen to the burned CD in a few CD players and make sure it works and sounds how you want it to.

If you’re supplying DDP files send us a download link or a USB drive.

DO NOT burn the DDP files as data on a CD or DVD disc.

DATA CDs

There are a few formats you can use for a data CD (ISO, UDF etc). Make sure you’re using a format that your end users will be able read.

Use verification.

Verification will compare the burned disc to the original files and check for errors. Use a disc burning program that does verification.

Check the burn.

As a final check, test the data disc in a few different computers (PC and Mac) and make sure it works how you want it to.

DVDs

VIDEO DVDs

To make a DVD that will play in a DVD player you’ll need to get your movie file encoded to the DVD video format. We recommend you use a professional production company to produce the master DVD for you.

If you don’t have anyone in mind give us a call and we can refer you to a company.

DATA DVDs

There are a few formats you can use for a data DVD (ISO, UDF etc). Make sure you’re using a format that your end users will be able read.

Use verification.

Verification will compare the burned disc to the original files and check for errors. Use a disc burning program that does verification.

Check the burn.

As a final check, test the data disc in a few different computers (PC and Mac) and make sure it works how you want it to.

Download Fact Sheet
For your CD info (artist names, album name, song titles etc) to appear in iTunes or other media players you need to upload your info to the relevant on-line database. This is not a service that we offer. You can add iTunes info after you’ve received your CD copies.

PLEASE NOTE: this is NOT CD Text. CD text can only be viewed in CD players that support CD text display.

Example: CD info in iTunes

Itunes accesses an on-line music database called Grace Note to retrieve CD info. For your info to show up in iTunes you’ll need to open your CD in iTunes, enter the info, and then upload it to Grace Note. This can be done using your master disc or one of the copies you have received from us.

Here’s a fact sheet that shows the steps involved:

Download Fact Sheet

 

Other media players.

If you’re using a different media player, eg. Windows Media player , you’ll need to find out which on-line database they use and follow the their instructions on uploading your CD info.

ARTWORK FAQs

We prefer all artwork to be print ready PDFs.  Please insure images are at 300DPI when at 100% size.
We can work with Photoshop .psd and Illustrator .ai files. However, it is important that if you save your artwork in either .psd or .ai file formats that you outline all fonts, embed all images. Please refer to the artwork specs sheet to get all the specifications for the artwork.
Your design should be created using CMYK colour mode.
No, do not flatten layers in your artwork. Flattening layers means that your artwork cannot be edited later should that be required.
Bleed is a small amount of extra space around the edges of artwork that can be cut-off when it is being trimmed. It is clearly shown on Implant’s design templates. The bleed area allows for a margin of error to occur in this trimming process. The bleed margin also ensures that printing of the artwork can continue right to the edge of the cut surface.

ORDER FAQs

You can place an order by First doing a quote (click pricing drop down on the home page) and then proceeding to make it into an order. If you don’t want to place the order straight away you can save the quote by emailing it to yourself. In the email you receive there will be a link to turn that quote into an order, easy!
How long your order takes depends greatly on what you are ordering.  Many of our general print order can be completed same day or next day with a few taking about 5 working days.  Many duplication orders can take between 2 and 4 days and replication projects can take between 7 and 15 working days depending on what is ordered.  Estimates are given at the bottom of each quote that is produced but always check with our sales staff if you need something quicker as we are alway happy to help if we can!
We need you to supply all artwork as print ready PDF that have been setup to our templates.  This can be uploaded to the order or emailed to our print department.  If it is a duplication or replication run we also need a master CD/DVD/Blu Ray that we will use to produce copies from.  DDPs ISOs and WAV can be supplied to make a master, but charges may apply.
As long as you have place an order with us, you can supply the parts as you have them ready, and in a lot of cases this can save time.  For example if you have artwork ready for a duplication or replication job before you have the master ready, supply it to us as soon as you have approved it.  We can have the paper parts, covers and even sometime the discs ready to go so that when your content is ready we can have the job ready faster for you.
Your order must be paid for at time of pick up or before we organise delivery.  All orders above 500 in value must also have a 50 deposit paid.  If you work for a government agency or a school we do accept purchases order in some cases but this must be approved prior to placement of any orders.
Yes of course. As long as the order has been paid for anyone you nominate can pick up your order.  Please just call us a head so that we can expect someone other than yourself to collect it.
We accept all major payment methods except for cheque.  Bank transfers are accepted and we can release goods if a remittance is provided so that jobs aren’t delayed waiting for funds to clear. Visa and Mastercard payments attract a 2.2% surcharge and Amex and Dinners attract a 3.3% surcharge.  Cash is accepted in store.